FAQ

1. What material is your jewelry made from?

Our pieces are made with 18K gold plating over high-quality alloy or stainless steel. Many items are also hypoallergenic and nickel-free.

2. Is the jewelry tarnish-resistant?

Yes! With proper care, our 18K gold-plated jewelry maintains its shine and lasts a long time.

3. How should I care for my jewelry?

• Keep jewelry away from chemicals, perfumes, and lotions
• Remove before showering or exercising
• Store in a dry jewelry box or pouch

4. Do you ship internationally?

Yes, we ship worldwide. Shipping costs are calculated at checkout.

5. How long does shipping take?

• Standard Shipping: 5–10 business days
• Express Shipping: 2–4 business days

6. Can I return or exchange my order?

Yes! We accept returns and exchanges within 14 days of delivery. Items must be unused and in original packaging.

7. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and other secure payment options at checkout.

8. How do I track my order?

You will receive an email with a tracking number once your order is shipped.

9. What if I receive a damaged or incorrect item?

Please contact us immediately at support@osman.top with photos, and we will assist promptly.